Portfolio

Professional Summary
As an innovative instructional designer with over 15 years of experience, I have extensively studied learning theory principles and behavioral science. I have used the ADDIE model, SAM (Successful Approximation Model), and the newer Agile process using instructional system technology to develop engaging and successful programs. 

I create excellent e-learning and curriculum development plans for various cultural and professional backgrounds and have expertise in current accessibility standards (WCAG 2.0 and Section 508).

​

Resume

​

SKILLS 

• Flexible and adaptable

• Training program development – instructor-led and eLearning

• Breaking down complex subjects into smaller digestible chunks

• Project management

• Strong communication skills

• Critical thinking and problem solving

• Consult and collaborate with Subject Matter Experts

 

SOFTWARE

• Captivate, Articulate 360, Storyline, Rise, Replay, Audible, Photoshop, Microsoft Office

• Legacy Software: Quizmaker, Camtasia, Lectora, Authorware

• SABA and Cornerstone LMS

​

WORK HISTORY

October 2024 – July 2025  – Instructional Designer III Contractor, Social Security Administration

• eLearning and Job Aids for staff at the Social Security Administration. Created training for:

  • “Frontline” topics that are released monthly to alert staff of policy changes and updates.

  • Social Security programs, qualifications, and eligibility guidelines.

  • Customer service for agents working in field offices.

 

February 2024 – July 2024  – Independent ISD Contractor working with Navy Federal Credit Union

• Create eLearning and instructor-led training for LaSR (Learning & Strategy Refresh) department.

• Federal banking regulations.

 

May 2022 – February 2024  − Full time/40+ hrs. Weekly

Assistant Vice President / Instructional Designer / Sandy Spring Bank, Olney, MD

• Create eLearning training for bank branch staff (tellers, universal bankers). Created training and documented procedures for headquarters support staff.

• Responsible for uploading SCORM files to the Cornerstone LMS.

• Served on the Diversity, Equity, and Inclusion team.

 

Oct 2018 - Mar 2022 – Full time/40+ hrs. Weekly

Instructional Designer / United Educators, Bethesda, MD

• Created engaging and impactful learning experiences for administrators, faculty, staff, and students at colleges, universities, and schools on risk management, insurance, and liability topics. All training is Section 508 compliant.

• Worked with the Director of Programs, other risk management staff, and subject matter experts (SMEs) to identify learning objectives, create storyboards, draft scripts, and design interactions for multimedia for online courses.

• Updates instructional materials, writes and edits instructional content, and recreates material in Spanish when required.

• Served on United Educators Diversity, Equity, and Inclusion team.

• Wrote and developed the United Educators Diversity, Equity & Inclusion course, winning a Gold Globee Award in 2021.

 

Feb 2016 - Jul 2018  Full time/40 hrs. Weekly

Manager, Instructional Design / Marriott International, Bethesda, MD             

• As the project manager, created the design and development of learning items for various disciplines, brands, teams, and audiences, including Housekeeping, Food and beverage (Back of the House), and Front Desk staff.

• Created eLearning training for, "Navigate Gaylord", a mobile app for guests and "Stars" of Gaylord Hotel.

• Revised over 120 eLearning assessments in seven languages into Articulate Quizmaker, following the Marriott International merger with Starwood to ensure compatibility with Marriott’s LMS.

• Created and updated Brand Web Daily Training Packets for Renaissance, JW Marriott, Delta, and Residence Inn hotels, including roleplays and 1:1 learning exercises.

​

Apr 2015 - Feb 2016 Full time − 40 hrs. Weekly

Senior Instructional Designer, Task Area Manager / Technical Resources International, Inc, Bethesda, MD    

• Provided instructional design support for DMID-CROMS (Division of Microbiology and Infectious Diseases – Clinical Research Operations Management Support) projects. Project manager for additional projects.

• Incorporated Good Clinical Practices and changing FDA requirements into training courses.

• Analyzed changing business requirements, defined strategic learning objectives for targeted audiences, and developed training design plans.

• Collaborated with subject matter experts to write course outlines, expand course content, and develop case studies and related materials.

 

Nov 2008 - Apr 2015 Full time − 40 hrs. Weekly

Instructional Designer / LMS Administrator / Kaiser Permanente, Mid-Atlantic States

• Responsible for creating ongoing eLearning training for all Mid-Atlantic Staff, including annual clinical competencies, safety training, and diversity.

• Created training for Medicaid and ACA (Affordable Care Act) exchanges.

• Created the Mid-Atlantic response to Ebola training.

• SABA LMS (online learning management system) content and catalog administrator.